PRIVACY POLICY
AusPac Transport recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and / or using our website, you agree to this Privacy Policy. This Privacy Policy explains the information practices that apply to personally identifiable information that we collect about you as an individual when you visit and/or use our website. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Privacy Policy and will not be sold or knowingly shared except in accordance with this Privacy Policy. This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from the Auspac Transport website. The information collected by these affiliates or third party websites is subject to their own privacy policies.
Scope of Policy
This policy applies to all employees, independent contractors, business partners, customers and any other third parties of AusPac Transport and will be referred to collectively as “Relevant Persons” in this policy.
Policy Details
AusPac Transport only collects personal information for its business purposes and the amount of personal information collected depends on an individual’s interaction with Auspac.
To enable AusPac Transport to fulfil its responsibilities as an integrated provider of transport, logistics, warehousing and related services, Auspac collects personal information about individuals to enable it to effectively conduct its businesses. This necessarily means that personal information must be sufficiently detailed in order to effectively conduct its business.
AusPac Transport relies upon Relevant Persons to properly develop, maintain, and operate our systems, networks, and processes which keep our sensitive information safe and properly used. This means that every person and organization handling our information has the responsibility to keep the information safe, no matter where the information is located. This includes computing systems, networks, paper copies, business processes, and verbal transmission of information.
Information can be sensitive by its nature, and can also be sensitive due to regulations and industry standards.
The types of sensitive information can include:
customer information (both for customer companies and for people as individuals);
financial information, including credit cards, salaries, banking, transactions and more;
medical information of all types;
company patents, business plans, and other intellectual property;
company business records and planning materials, including our customer list, marketing and sales efforts, product line plans, and more; and
copyrighted materials, both which our company creates and those which we obtain under license from others.
The rules by which information is handled are determined by the regulations, business requirements, and company commitments relating to that type of information.
Every Relevant Person must be aware of the significance of the information being handled, and ensure that proper controls are applied to prevent copying, disclosure, or other misuse of the information.
Information We Collect:
This section of our Privacy Policy describes the categories of information collected by Auspac Transport. You have the option not to provide information; however, withholding information may prevent you from being able to use some of our website features.
Information Collected Automatically:
Whenever you visit our website, we may automatically collect some information about your transactions with us, and your use of our website. For example, we may automatically track certain information about your activities on our website such as the type of web browser you are using and click stream data. If you are a registered Auspac Transport customer, we link this automatically-collected data to the personally identifiable information we collect about you described below. We use this information to do internal research on your interests and to help us better understand and serve you.
(a) ISP Details:
When you look at this web site, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:
your server address
your top level domain name (for example .com, .gov, .au, .uk etc)
the pages you accessed and documents downloaded
the previous site you have visited
the type of browser you are using.
We will not make an attempt to identify you or your browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider’s logs.
(b) Collection of information through our forms: (In adherence with NPP1)
We only collect your personal information that is necessary for us to provide you with our services through our functions and activities.
We will only collect information in a manner which is fair and lawful. We will only collect information from you through the feedback forms on this website. We will not collect information directly from your computer or internet connection (however, see the section above “ISP Details” for information about your personal information that is logged by our Internet Service Provider).
We will only collect your information from you. No information about other parties will be requested, unless in the case of you recommending this web site and/or products to a known party. In this case, the other party will be notified immediately, and their information will not be collected by us, it will only be used to direct your message (much like you sending them an email).
Each form you complete will consist of details explaining why this information is to be sent. If your information is to be given to another party, this will also be made known on the form.
Use and Disclosure (In adherence with NPP 2)
The use and disclosure of your information is for the primary purpose of collection (as per 1. Collection)
We will only record your e-mail address if you send us a message. Your e-mail address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.
This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.
Quality (In adherence with NPP 3)
We will ensure the personal information we collect, use or disclose is accurate, complete and up-to-date. Each time information is collected, it will be used for it’s intended purpose, and will not be re-used unless for the following reasons:
If you have subscribed to receive material
If you have signed-up as a member
In this case, a facility will be made available for you to view your personal information, and update this information.
Information You Send To Us:
If you choose to provide us with personal information, such as sending us an e-mail or by filling out a form with your personal information and submitting it to us through our website, we collect the personal information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address, and password. If you place an order with us, we collect the personally identifiable information that you provide to us such as your shipping, billing, and payment information. From time-to-time Auspac Transport may give you the opportunity to participate in contests or surveys on our website. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.
In addition to above, we collect your booking information and payment history.
Contacts, Complaints and Breach:
If an individual believes that their privacy has been breached or any information that is held about them is not accurate, they may contact Auspac explaining their concern for the company to consider the appropriate action.
Please refer to the Privacy Officer details below:
Postal Mail
Privacy Officer
AusPac Transport
5a Hartnett Cl, Mulgrave, Vic 3170
All suspected breaches of this Policy will be duly investigated, and appropriate disciplinary and remedial action may be taken. Employees or contractors who are found to have breached this Policy will be subject to disciplinary action, including counselling, formal warnings or termination of employment or engagement.
Policy Review
This Policy may be varied, amended, replaced or terminated from time to time and, at any time, at the absolute discretion of the Company. Any updated versions of this Policy will be effective from the date of issue noted above.
